AI gives financial advisers more client time
Regional Prosperity uses AI to increase back-office throughput so its people can devote more attention to the relationships that make its financial advice valuable.
Developed from a conversation between Pete Winn, Kane Leersen and Andy David
At Regional Prosperity, a financial advice business in regional Victoria, Kane treats AI as a way to support human service rather than replace it. Technology compresses the process work behind each engagement, releasing the time and capacity that staff need to meet clients, understand their circumstances and help them through complex decisions.
The effect is visible in how the firm operates. On one Thursday morning, four staff were out on the road visiting clients. People can choose an online meeting, come to an office or request a home visit. They are not sent a fact-find to complete alone. Instead, an adviser sits with them to build trust and rapport, learn who they are and clarify where they want to go. Financial details can then be gathered from their accountant, solicitor or banker.
Regional Prosperity assesses efficiency by what it enables its people to preserve. Kane filters technology decisions through three pillars, technology, brand and human connection. If a change speeds up the work but weakens the relationship with the client, the firm rejects it. The purpose of greater throughput is to create room for more attentive service, including the simple act clients repeatedly value of sharing a coffee with an adviser at their kitchen table.